Blog > Marketplace News > Shopee Launches In-transit Return and Refund Feature

Shopee Launches In-transit Return and Refund Feature

Jayson 14 Jun 2024 06:48

According to Shopee Philippines, starting from June 10, 2024, buyers can apply for in-transit returns/refunds due to a change of mind.



It is worth noting that in-transit returns and refunds will not charge the seller any fees.

01 What is an in-transit return/refund?

The in-transit return/refund function allows buyers to apply for returns/refunds for orders that have been shipped but not yet delivered; after the application is approved, the order will be returned to the seller

02 For what reasons can buyers apply for in-transit returns/refunds?

Buyers can only apply for in-transit returns/refunds due to a change of mind

03 What impact does this feature have on sellers?

You will find that some orders have not been delivered but buyers have applied for returns/refunds; sellers may receive returns for these orders faster

04 What actions do sellers need to take?

You do not need to take any action; if the buyer applies for an in-transit return/refund, the package will be returned to you after the application is approved

05 Can sellers initiate disputes for in-transit return/refund orders?

You cannot dispute an in-transit return/refund order

06 Will the seller be charged any fees for this?

In-transit returns/refunds do not charge the seller any fees

07 Will in-transit returns/refunds affect the order incomplete rate?

In-transit return/refund orders will not be included in the calculation of the order incomplete rate

html_blog_comm_relative