Using TikTok Shop is a great way for sellers to increase their sales. But, suddenly getting your account banned can be really frustrating. Not to mention that you also will lose access to the profit that you've made through the store. If this happens to you, don't panic just yet. There are ways to fix it. Below, let's look at some of the common reasons TikTok might ban your shop and effective steps to get your account back.
 

Why Your TikTok Shop Got Banned

1. Accumulated Violation Points

One of the main reasons for this ban is because your account has earned too many violation points. TikTok currently has four key milestones at 12, 24, 36, 48 to determine the action they'll take against your account. And getting your account permanently banned means you've hit 48 points which is why your privileges are revoked. That's why it's crucial for you to keep track of your violation records to ensure that your account is always in good standing.
 

2. Automated System Flags

However, if you just opened your TikTok Shop account and already got your store banned, it might be because the platform's automated system detected potential risks with your account. This violation is usually automatically removed after 90 days, but be careful not to repeatedly violate TikTok's policy after that, as it could result in a longer ban.
 

3. Misleading Content

TikTok also has very strict rules on how you can promote your products. Don't post any content, description, or listing that might mislead users like product's quality, price, or brand association. Certain types of promotions such as gambling-related content, AI-generated videos, or redirecting traffic to external sites also will lead to account penalties.
 

How to Get Your TikTok Shop Back

Step 1: Check the Violation & Gather Evidence

Check what went wrong and identify the specific reason for the ban to address it properly. If you've been wrongfully accused of violating the policy, collect strong evidence to support your case before proceeding to appeal.

For example, if TikTok banned your account due to fake orders, you can provide proof that you did not place the order by giving them order details, customer addresses that are different from your store's address, or even a statement confirming that you didn't place the order and don't know the person involved.
 

Step 2: Submit an Appeal

To start this process, log into your TikTok Seller Center  > Shop Health > Violation Records > Appeal. When submitting your request, it is very important for you to maintain professionalism and remain calm as the agent checking your case is also human.

Clearly explain why you believe the ban was a mistake and avoid being emotional. Provide all required documentation, such as SSM registration, seller verification details, and customer order confirmations like product images and proof of delivery.
 

Step 3: Fill in TikTok's Support Form

You can also reach out to TikTok support by filling up the form in the seller center to request further clarification. Select your region, choose the relevant topic and issue related to your restriction, and provide detailed information about your situation. Enter your email address to receive TikTok's response and submit the form. This approach is especially helpful if you're unable to access certain TikTok Shop features due to the ban.
 

Step 4: Follow Up & Be Patient

TikTok's review process may take a few days, so if you haven't received a response, check your appeal status. Then, contact TikTok Seller Support for a follow up (but don't spam) and provide any additional documents as requested.

In case your first appeal is rejected, strengthen your case and reapply with additional proof. A lot of sellers have shared that they are able to get their account back after submitting the second appeal. You can file a second appeal within 15 calendar days of the first appeal's rejection.
 

Step 5: Opening a New TikTok Shop (If Necessary)

If you wish to continue selling on TikTok but couldn't get your old account back, you can try to register for a new account. However, it is advised for you to completely use different details to avoid being linked to the banned account.

Use new SSM registration (if possible), email, phone number, and connect with different Wi-Fi networks. Set up your new store properly and this time make sure you strictly follow TikTok's policies.
 

Protect Your TikTok Shop & Grow with Confidence

With BigSeller, you can stay on track whether you are able to recover your old account or decide to reopen another TikTok Shop. This software simplifies your store management by automating inventory updates to prevent overselling and listing errors, speeding up packing to prevent timeouts when processing orders, and tracking performance to maintain high ratings and avoid penalties.

By strategically utilising BigSeller tools, sellers can grow their business more confidently while protecting it from unnecessary risks. Get started today!

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