Shopee Malaysia recently announced that, effective January 15, 2025, the platform will discontinue the "Block This User" feature. This decision has raised concerns among sellers who relied on this function to maintain their store operations and avoid negative customer interactions.

The "Block This User" feature was an essential tool for sellers, helping them manage dishonest buyers involved in malicious activities such as frequent returns, false reviews, and harassment. By blocking such customers, sellers were able to minimize disruptions to their operations and reduce potential financial losses. With the feature now being discontinued, many sellers worry about increased difficulty in handling problematic buyers.


Shopee has addressed these concerns by introducing a new "Report This User" feature, which allows sellers to report disruptive customers by selecting a reason and providing additional details. While this reporting tool will not prevent reported users from placing further orders, it offers sellers a means to flag dishonest behavior.

BigSeller offers a valuable alternative with its Buyer Blacklist feature. This feature allows sellers to blacklist dishonest buyers, marking their orders with a "blacklist" icon when synced to BigSeller. Sellers can then decide whether to proceed with order packing and shipping the order, giving them more control over their transactions.
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BigSeller Buyer Blacklist Feature Overview:

1. Steps to Add Buyers to the Blacklist:

To add a buyer to the blacklist, simply go to the Order Details page and click the "Move to Blacklist" icon, select the reason, and save.

2. Steps to Remove Buyers from the Blacklist:

Buyers can be removed from the blacklist via the Order Details page, Return Management page, or the Blacklist page in settings.

The Buyer Blacklist feature in BigSeller is designed to help sellers quickly filter out problematic transactions. While it does not prevent blacklisted buyers from placing additional orders, it provides a valuable tool for identifying and managing dishonest buyers. This feature ensures that sellers can continue protecting their businesses from potential issues, optimizing their operations for a smoother selling experience.
Click here to register for BigSeller today.